General


Lagoona Park places the highest importance on handling your personal data with respect and confidentiality and adheres to all applicable data protection laws and regulations, to the EU General Data Protection Regulation (GDPR). The following privacy policy outlines which data is collected from you and how it is handled. This policy applies to all Lagoona Park products and services. For questions about this privacy policy, you can write to us via email to: enquiries@lagoonapark.com

Your personal information


Lagoona Park collects, processes, and uses your personal information without asking for explicit consent only when this information is necessary for age restrictive activities and for billing purposes.

What does this mean for you? What Information is stored and how is it used?

Information you provide


When booking an activity or completing an activity agreement/waiver for Lagoona Park, depending on the activity, you may be required to provide the below information:
Email address
First and Last name
Date of Birth
Contact Number
Emergency Contact Name & Number
The email address provided is used to send you confirmation and notifications concerning your booking for the activities made through our online booking system (BookNow Software) and you have the option to unsubscribe from email notifications.

Your first and last name are used to find you within our search area in our online booking system.

Your contact number is used to inform you about last-minute cancellations of tickets and events, or any required changes to your booking.

The emergency contact number provided of a person to be used is if something has happened to you, and we need to notify that person.

Storage of cookies on your computer


Cookies are tiny text files stored on your computer. Most frequently, cookies are stored for the duration of the current session, i.e. until you close your browser, but in some cases, they are stored longer than this. Lagoona Park uses cookies as follows:

Session cookies for identification


When you sign into the Lagoona Park Booking System, we automatically set a cookie to recognize your browser (this is called a session cookie). This allows you to enter your password only once per session (when you log in), without being asked repeatedly to do so while using Lagoona Park. Most browsers accept cookies by default, but it is possible to change your browser settings to refuse all cookies. If your browser is set to refuse all cookies, Lagoona Park will not function properly. You can delete cookies at any time, however, but will have to sign in again the next time you want to edit your Lagoona Park site.

Lagoona Park uses the following third-party services


We will not intentionally disclose any personal data or client data that we collect or store on the service to third parties without the consent of the applicable Lagoona Park user. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:

We work with third party service providers who provide website, application development, hosting, maintenance, and other services for us. These third parties may have access to, or process personal data or client data as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.

We guarantee that we do not collect and process your data for any other purpose than stated in the paragraphs above. This includes that we absolutely refrain from passing on and/or selling your personal data for advertising purposes or other purposes not stated above.

Google Analytics


Lagoona Park uses Google Analytics, a web analysis service of Google Inc., (“Google”). Google Analytics stores cookies on your computer which allow you to analyse the surfing patterns of visitors to your website. The information generated by the cookie about your use of this website (including your IP address) will be sent to a Google server in the United States and stored there. Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and top other website activity and internet-related services. If required by law, Google will pass along this information to third parties. Google will also pass along data to third parties for processing, provided this processing is done on behalf of Google. Under no circumstances shall Google connect your IP address with any other data held by Google. If you wish, you can adjust your browser settings to refuse cookies. Please keep in mind, however, that if you refuse all cookies, you will not necessarily have access to all functions of this website. By using this site, you consent to the processing of your data by Google as described above, for the purpose. You can find additional information on how Google handles data related to your person in its advertising network here: https://policies.google.com/technologies/ads.

Facebook Pixel


What data does the Facebook pixel collect?
The Facebook pixel receives these types of data:
Http Headers – Anything present in HTTP headers. HTTP Headers are a standard web protocol sent between any browser request and any server on the internet. HTTP Headers include IP addresses, information about the web browser, page location, document, referrer and person using the website.
Pixel-specific Data – Includes Pixel ID and the Facebook Cookie.
Button Click Data – Includes any buttons clicked by site visitors, the labels of those buttons and any pages visited as a result of the button clicks.
Optional Values – Developers and marketers can optionally choose to send additional information about the visit through conversion tracking. Example custom data events are conversion value, page type, and more.
Form Field Names – Includes website field names like ‘email’, ‘address’, ‘quantity’ for when you purchase a product or service.

Amazon Web Services


Amazon Web Services is a subsidiary of Amazon.com that provides on-demand cloud computing platforms to individuals, companies, and governments, on a paid subscription basis. WakeSys uses Amazon Web Services to backup data. Find more information here: https://aws.amazon.com/

YouTube


Their mission is to give everyone a voice and to show them the world. They believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build a community through our stories. More about YouTube: https://www.youtube.com/intl/en-GB/about/
YouTube Terms of Service: https://www.youtube.com/t/terms

Log information


When you visit a Lagoona Park booking system, the booking system server automatically saves the information that your browser sends whenever you use the service. The information includes your request, IP address, browser type and language, and the date and time of your request. The information is used solely for analysing and maintaining the technical operation of the servers and network. It is automatically deleted after 3 months.

The communication between you and Lagoona Park


Should you have questions, you can contact us at any time via email. We save your message to reply as quickly as possible, and to track and improve our support service. Your information will only be used to process your request.

Notification emails
Our notification emails contain links and graphics to help us learn whether you read our notification emails. This allows us to improve our service and increase quality control.

Visibility and publicly accessible information


Administrative access to the BookNow Booking Systems is authorised to access the administrative sections of their respective systems when fulfilling requests by Lagoona Park and tracking errors. In such cases, they can view all parts of the booking systems, including all password-protected areas. All members of the BookNow teams are trained in privacy concerns and the confidentiality of data according to the respective Data Protection Acts.

Data Security Breach Procedures


We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical, and physical safeguards to protect personal data against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the personal data in our possession. This includes, for example, firewalls, password protection and other access and authentication controls. We use SSL technology to encrypt data during transmission through public internet.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the service, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If you believe your personal data has been compromised, please contact us at www.lagoonapark.com.

If we learn of a security systems breach, we will inform you and the authorities of the occurrence of the breach in accordance with applicable law.

Personal Data Disclosure


We will not disclose any personal data without your consent, unless:
We are required by law to do so.
We are obliged to do so to enforce our Terms of Use or the rights of Lagoona Park.
We make use of third-party services to provide you with Lagoona Park products or services. In these cases, we may need to share information.

Correction, Deletion or Blocking


In accordance with Article 16 and Article 17 of the European Union’s General Data Protection Regulation (GDPR) on the protection of persons about the processing of personal data, you are entitled to request that any data we collect from you be corrected, deleted, or blocked from further use in cases that fall under the terms of the article. If you want to delete your data stored with us, please contact us via email and we will process your request as soon as it is received.

Lodging a Complaint


In accordance with Article 77 of the European Union’s General Data Protection Regulation (GDPR) every data subject, in our case every customer, shall have the right to lodge a complaint with a supervisory authority, in particular in the member state of his or her habitual residence, place of work or place of the alleged infringement if the data subject considers that the processing of personal data relating to him or her infringes this regulation.

Consequences of Non-Consent or Revoked Consent


If you do not consent to this privacy policy in whole or in part, now or at a later point in time, you will no longer be able to use our services. In this case, you are required to inform us immediately to delete any unnecessary data.

Changes to the Privacy Policy


We may change our privacy policy from time to time. Your rights, however, will not be reduced without good reason. All changes to the privacy policy will be listed on this page. If the changes are significant, we will announce the change to users (in form of an email notification, for example).
If you have questions or concerns about this privacy policy, you can contact us via email: enquiries@lagoonapark.com